Privacy Policy

Effective date: February 25, 2026  ·  Last updated: March 12, 2026

1. Introduction

This Privacy Policy explains how Uptivus (“Uptivus,” “we,” “us,” or “our”), operated by Fluenik, LLC, collects, uses, and protects personal information when you visit our website, use the Uptivus uptime monitoring platform, interact with our status pages, or submit information through our forms and waitlists.

2. Scope

This policy applies to personal information collected through:

• uptivus.com — our public-facing website and marketing pages.
• The Uptivus platform — the uptime monitoring dashboard, including login, monitor management, alert configuration, status pages, and team management.
• Status pages — public and password-protected pages published by Uptivus users to communicate service health to their customers.
• Contact and waitlist forms — forms on our website used to get in touch, join waitlists, and subscribe to product updates.

3. Accountability and Privacy Contact

Uptivus is operated by Fluenik, LLC, a Michigan limited liability company in the United States. For privacy questions, requests, or complaints, contact us at:

• Privacy Contact: Fluenik, LLC Privacy Officer
• Email: hello@fluenik.com
• Request label: Please include “Privacy Request” in the subject line so we can route your inquiry promptly.

4. Information We Collect

4.1 Account and platform data

When you create an account or use the Uptivus platform, we collect:

• Email address and password (stored as a secure hash; we never store or transmit your plaintext password) to authenticate your identity.
• Name and profile information you provide when setting up or updating your account.
• Session tokens — short-lived access tokens stored in your browser to maintain your authenticated session. These are not used for tracking or advertising.
• Monitor and alert configuration — URLs, endpoints, alert preferences, and notification settings you configure within the platform.
• Usage and activity data within the platform, such as monitor actions, configuration changes, and feature interactions, to support your account and improve the product.

4.2 Contact forms and waitlists

When you submit a contact form or join a waitlist, we collect:

• Contact details such as email address and, if provided, name and phone number.
• Message content — the subject and body of your message (contact forms).
• Subscription metadata such as list membership, consent status, and subscribe/unsubscribe timestamps.
• Technical and anti-abuse data such as IP address and captcha verification status when anti-spam checks are enabled.

4.3 Automatically collected data

When you visit our website, we automatically collect minimal information including IP address, browser type, device information, and usage data. This is used solely for security, network management, and performance purposes.

5. How We Use Information

• Authenticate and operate your Uptivus account.
• Provide, maintain, and improve the Uptivus platform and monitoring services.
• Send uptime alerts, incident notifications, and monthly reports you have configured.
• Manage waitlists and send product updates where you opt in.
• Respond to support requests and account communications.
• Protect against fraud, abuse, and unauthorized access.
• Comply with legal obligations.

6. Sharing of Information

We do not sell personal information. We do not share personal information with third parties for advertising or marketing purposes. We may share information with service providers that help operate our infrastructure (hosting, security, analytics), subject to contractual confidentiality and security obligations.

We may also share information where required by law or to enforce our rights.

7. Cookies and Tracking Technologies

We use a small number of cookies and similar technologies to support security and functionality. We do not use advertising cookies.

• Session tokens — short-lived tokens stored in your browser after login to maintain your authenticated session. These are functional, not tracking cookies, and are cleared when you sign out or your session expires.
• Plausible Analytics (strictly necessary) — we use Plausible, a privacy-friendly analytics tool that does not use cookies for cross-site tracking, does not collect personal data, and is fully compliant with GDPR, CCPA, and PECR without requiring visitor consent.
• hCaptcha cookies (optional, consent-gated) — our contact and waitlist forms optionally use hCaptcha to protect against spam. hCaptcha may set its own cookies to distinguish humans from bots. These are governed by the hCaptcha Privacy Policy and hCaptcha Terms of Service. The hCaptcha widget is not loaded unless you explicitly enable the anti-spam check.

8. EU/EEA/UK Article 13 Privacy Notice

If you are in the EU, EEA, or UK, this section provides Article 13 GDPR transparency information.

• Controller: Fluenik, LLC
• Controller contact: hello@fluenik.com
• Purposes and legal bases: we process data to provide and operate the platform under your account agreement (Article 6(1)(b)); secure our services and prevent abuse (Article 6(1)(f), legitimate interests); send waitlist notices and product updates where you opt in (Article 6(1)(a), consent); and comply with legal obligations (Article 6(1)(c)).
• Recipients: hosting providers, security and anti-abuse providers, support tools, and professional advisors where required.
• International transfers: your information may be processed outside the EU/EEA/UK, including in the United States. Where required, we rely on recognized transfer safeguards such as adequacy decisions or standard contractual clauses.
• Retention: we keep personal information only as long as reasonably necessary for the disclosed purposes and legal obligations.
• Your rights: subject to applicable law, you may request access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
• Complaint route: you may lodge a complaint with your local supervisory authority. A directory of EU supervisory authorities is available via the EDPB.
• Automated decision-making: we do not use solely automated decision-making that produces legal or similarly significant effects.

9. California Notice at Collection (CCPA)

• Categories collected: identifiers (name, email, IP address); internet and network activity (browser/device metadata, page interactions); authentication credentials (password hash); and mailing-list subscription data.
• Sensitive personal information: we do not intentionally request sensitive personal information.
• Purposes: authenticating and operating your account, delivering monitoring and alerting services, managing waitlists, sending product updates where you opt in, protecting against spam and abuse, and complying with legal obligations.
• Sold or shared: we do not sell personal information and do not share it for cross-context behavioral advertising.
• Retention: we retain each category only as long as reasonably necessary for the disclosed purposes and legal obligations.

10. Do Not Track Disclosure

Because there is no universal standard for interpreting Do Not Track signals, our website does not currently respond to DNT signals. We do not allow third-party advertising networks to collect personal information on our properties.

11. Data Retention

We retain personal information only for as long as needed for the purposes described in this policy.

• Account data is retained for the duration of the account and for a reasonable period thereafter for legal and security purposes.
• Monitoring data (uptime checks, incident history) is retained according to your plan limits (12 or 24 months).
• Waitlist and mailing-list records are retained while you remain subscribed. After unsubscribe, we may retain minimal suppression-list records to prevent further sends.

12. Data Security

We apply reasonable technical and organizational safeguards to protect personal information, including encrypted transmission (HTTPS), hashed password storage, and access controls. No system can be guaranteed 100% secure.

13. Your Rights

Depending on your location, you may have rights to access, correct, delete, or limit use of your personal information. Submit requests to hello@fluenik.com.

• We may need to verify your identity before processing requests.
• We aim to respond within timelines required by applicable law.
• If you receive promotional emails, you can unsubscribe at any time using the link in the message.

14. Children's Privacy

Uptivus services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

16. Contact

For privacy questions or requests, contact us at hello@fluenik.com.